Before setting up Scholastic╒s The Magic School Bus¿ Lands on Mars program, you should close all other programs, including any virus checkers. You should not remove the CD-ROM from your computer during installation.
Insert the Scholastic╒s The Magic School Bus¿ Lands on Mars disk in your computer's CD-ROM drive and click on the MSB Mars Installer icon in the MSB Mars window. Follow the instructions on the Installer screens.
Scholastic╒s The Magic School Bus¿ Lands on Mars is installed in the Microsoft Kids folder on your hard disk.
If you follow these guidelines, but still encounter problems during Setup, check that your computer has the minimum requirements necessary to install Scholastic╒s The Magic School Bus¿ Lands on Mars. This information is found in Hardware and Software Requirements below.
To access Scholastic╒s The Magic School Bus¿ Lands on Mars About Box, press the following three keys at the same time: Command, Shift, A. The About Box allows you to access the following:
* Credit information for licensed photos and videos found in the product
* Product ID (PID)- this ID is required when contacting Microsoft Product Support Services
* Product Version - the product version number may be required when contacting Microsoft Product Support Services
1. If your computer runs Mac OS 9 and has 32 MB of RAM, you may experience slow performance when running Scholastic╒s The Magic School Bus¿ Lands on Mars. To resolve this issue, install additional RAM in your computer.
You may be able to free up system resources by disabling resource intensive extensions that load at startup. For more information about how to disable extensions, please refer to the following articles in the Apple Tech Info Library:
2. Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.
3. If you find that the program runs slowly, or if you encounter out-of-memory errors, the program probably does not have enough memory. You should:
* Close all other programs when you run this program.
* Make sure you have at least 15 MB of hard disk space available while running the program.
* Add memory to your system.
4. Scholastic╒s The Magic School Bus¿ Lands on Mars may not behave as expected if you are using multiple monitors.
5. If you find that animations are running poorly, lower your color depth setting. From the Apple Menu, point to Control Panels, and then click Monitors & Sound. In the color depth section, click Thousands or 256.
Note: The services and prices listed here are available in the United States and Canada only. Support outside the United States and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
Self-help:
Help yourself with the Microsoft personal online support Web site, designed specifically for home users and individuals! Go online and get the most up-to-date answers swiftly and easily. You can use simple self-help tools or search a wide variety of technical information. If you still need help, personal online support provides an easy way to submit support incidents directly to Microsoft via the Web.
Connect to personal online support at:
http://support.microsoft.com
Assisted support:
No-charge assisted personal support is available. If you acquired this product as a stand-alone retail product, you are eligible for unlimited no-charge assisted personal support during regular business hours. You can receive no-charge personal support via the Web or the telephone. When submitting incidents, please be prepared to provide your Product ID (PID) number.
The PID is a 20-digit number that you can find in the Scholastic╒s The Magic School Bus¿ Lands on Mars About Box by pressing the following three keys at the same time: Command, Shift, A.
Paid assisted personal support
If you need help after hours, or if you have used up or are not eligible for no-charge personal support, you can use pay-per-incident support via the Web on personal online support or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. In the U.S. the charges are: $35 U.S., per incident. In Canada: $45 CDN + tax, per incident. Both are available 24 hours a day, 7 days a week, including holidays.
If your Microsoft product was preinstalled or distributed with your personal computer and your Product ID (PID) contains the letters "OEM" after the first five digits, you are welcome to use the many online no-charge self-help or paid assisted support offerings provided by Microsoft.
No-charge assisted support for OEM licenses is not provided by Microsoft. Please contact the personal computer manufacturer directly for more information regarding its no-charge and paid offerings for support of your product. Please check the documentation that came with your personal computer or check our list of manufacturer phone numbers at:
Retail versions of Microsoft software are those stand-alone packaged products purchased through retail stores, mail order resellers, or online resellers. Microsoft products preinstalled or distributed with your personal computer or purchased through a volume licensing program such as Select, Open, or License Packs receive all Microsoft support privileges, excluding no-charge assisted support.
Getting assisted support:
When you contact product support services, you should be at your computer and have the following information on hand:
* The version of your Microsoft product.
* The type of hardware, including network hardware, if applicable.
* The operating system version (for example, Mac OS 8.1).
* The exact wording of any informational or error messages that appeared on your screen.
* A description of what happened and what you were doing when the problem occurred.
* A description of how you tried to solve the problem.
Via the Web:
Web-based support on Microsoft's personal online support is available 24 hours a day, 7 days a week. Via the Web, you can submit a no-charge incident to a Microsoft support professional any time, day or night. During regular business hours, you will receive notification from Microsoft that your solution is available and your answers are ready.
Connect to personal online support at:
http://support.microsoft.com
Via the phone:
In the U.S.: Regular business hours for no-charge assisted personal support are 5 A.M. to 9 P.M., Pacific time, Monday through Friday; and 9 A.M. to 3 P.M., Pacific time, Saturdays, excluding holidays:
(425) 637-9308
TTY/TDD is available during regular business hours, 5 A.M. to 9 P.M., Pacific Time, Monday through Friday; and 9 A.M. to 3 P.M., Pacific Time, Saturdays, excluding holidays. In the United States, call (425) 635-4948
These numbers are based in Redmond, Washington, so your phone company may charge you for the call. Contact your long distance provider for rate information.
In Canada: Regular business hours for no-charge assisted support are 8 A.M. to 8 P.M., Eastern Time, Monday through Friday, excluding holidays:
(905) 568-3503
TTY/TDD is available during regular business hours, 8 A.M. to 8 P.M., Eastern Time, Monday through Friday, excluding holidays. In Canada, call (905) 568-9641
These numbers are based in Mississauga, Ontario, so your phone company may charge you for the call. Contact your long distance provider for rate information.
Paid assisted support:
Available 24 hours a day, 7 days a week, including holidays in both the United States and Canada.
